Well, after several months of weighing my options, I have rejoined the ranks of tablet PC owners with the purchase of my third tablet, a Toshiba Portege M400-S933.
To quickly recap my previous tablet PC adventures, I bought a Toshiba M200 tablet in 2004 and promptly dropped a suitcase on it. Undeterred, I replaced the broken screen mask and thereafter enjoyed twelve rewarding, productive, trouble-free months with it, until one day, just out of warranty, the cooling fan failed, followed shortly thereafter by the system board and the hard drive. My local Toshiba repair center kindly offered to repair the unit for over half the cost of a completely new machine. I graciously declined the offer.
Unfortunately, I was at this point hooked on the tablet form-factor, and found myself surfing around, looking for a replacement. I was a little annoyed with Toshiba at this point, so I ruled out a purchase of another Toshiba machine, let alone a second M200. After doing a little research and reading favorable reviews, I decided to follow Marc Orchant's example and pick up a Gateway CX200X.
Of course, when you buy a computer on the Internet, sight unseen, you're taking a bit of a gamble. In this case, as it turned out, my fortunes were mixed. Fortunately, the Gateway has some great things to recommend it, including strong performance; a big, bright, beautiful screen; a nicer pen than the M200; a large, comfortable keyboard; solid, high quality construction; and overall, a good blend of features for the right kind of user. Unfortunately, it became quickly apparent that despite all that, I was not that kind of user. At over 7 pounds, I found the CX200X unacceptably heavy, and I discovered it was missing a number of seemingly minor design features present on the Toshiba that I found I had taken for granted, but that proved to be a make-or-break part of my tablet experience.
Fortunately, I discovered my incompatibility with the Gateway fairly quickly, and Gateway has a 15-day money back guarantee. Unfortunately, I didn't decide to return the machine until the morning of day 16, when an e-mail from Gateway customer support advising me that what I had taken to be a technical problem with the digitizer was actually inherent to the design became the straw that broke the camel's back.
Fortunately, Gateway agreed to take the machine back anyway, even though they didn't have to, because of this technical problem. Unfortunately, because Gateway's support operation favor speed over consistency, and send every communication to the company to a different customer rep, Gateway then reversed themselves, and proceeded to jerk me around for two weeks, alternately acceding to my requests and saying that they would accept the machine back, only to change their minds with the next message, offering to discuss my concerns on the phone and then failing to call at the agreed upon time, promising to follow up in e-mail and then never doing it, and finally, refusing my requests to escalate to a supervisor.
Fortunately, I was able to sell the Gateway on eBay for only a few hundred dollars less than I paid for it, and can console myself with the knowledge that while Gateway was within their rights to keep my money, it's the last dime of my money they will ever see. (If they had just said "no" to begin with, I would be quite a bit more understanding.)
Anyway, since January, I've been pondering whether to get another tablet at all, and if so, what model to get. I considered the Lenovo Thinkpad X41 because I work for IBM (disclaimer), and am already fond of Thinkpads, one of which I use on the job, and because all the reviews I've read are favorable. The downside with the X41, though, is that it has no internal optical drive, one property the M200 had shared I had found limiting. Also, at this point I realized that many of the things I really liked about the M200 were Toshiba-specific additions to the tablet platform. I began considering the possibility of buying another Toshiba, this time with a 3-year warranty. I looked at the R51 and the M4, but these are larger machines than was the M200, which led me to hesitate, remembering my unhappiness with the heft of the Gateway.
And it was at this point, to my delight, that Toshiba announced a brand new tablet, the M400. It's roughly the size and weight of the M200, appears to offer all the little convenience features I liked in the M200, features a faster processor, a brighter screen, and an internal optical drive. Nice! It took me a few more months to act, but a shiny new M400 is now sitting in in a box in my office back home. I'm on the road at the moment, as I am most weeks, so I don't get to play with it until Thursday--but I think I'll live. If I have time this weekend, maybe I'll fish out the camera and camcorder and share some impressions.
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